Regulatory information/MiFID II

The European regulatory framework on markets in financial instruments (MiFID II/MiFIR) came into force the 3rd of January 2018.

MiFID II is the revision and continuation of MiFID I due to changes in market structures as a result of the financial crisis and is particularly intended to increase the transparency, efficiency and integrity of financial markets.

MiFID /MiFIR (hereinafter “MiFID”) is a regulatory framework, governing the provision on investment services such as portfolio management and investment advice, which sets high investor protection standards throughout Europe and regulates and harmonises trading in financial instruments.

Find below a detailed explanation of the principal measures outlined in the MiFID Directive and their impacts on Candriam activity of portfolio management and investment advice.

Find hereunder all the documents relating to MiFID:

DOCUMENTS

MiFID: Protection for every investor (brochure) .pdf
Overview of the main risks and features of financial instruments .pdf
Procedure to change of category (Opt up/down) .pdf
Classification as a professional investor (individual) .pdf
Classification as a professional investor (company) .pdf
Application to be classified as a professional investor (individual) .pdf
Application to be classified as a professional investor (company) .pdf
Request to change investor classification for the purposes of receiving greater protection  .pdf

BEST SELECTION POLICY

DOCUMENTS

Policy for the selection of entities to which Candriam transmits orders for execution from "professional" investors .pdf
Policy for the selection of entities to which Candriam transmits orders for execution from "non-professional" investors .pdf

CONFLICTS OF INTEREST POLICY

Policy for identifying, preventing and managing conflicts of interests

PROXY VOTING POLICY

Since the beginning of 2003 Candriam has developed an active proxy voting policy and ever since it has actively exercised the voting rights associated with the shares it manages on behalf of its clients.

The cornerstones of Candriam’s Voting Policy are the rights and equal treatment of the shareholders, the accuracy of financial information, the accountability and independence of the board.

Download the Proxy Voting Policy

INDUCEMENTS

Information concerning inducements made or received by Candriam upon the provision of investment services to clients

EXTERNAL DISCLOSURE ON REMUNERATION POLICY

External disclosure on Candriam's remuneration policy

REPORTED INTERMEDIATION COSTS INCURRED BY CANDRIAM FRANCE

Dowload the reported intermediation costs incurred by Candriam France (in French)

COMPLAINTS

You can address your complaints to Candriam free of cost: 
* via https://contact.candriam.com or complaints@candriam.com or atencionalcliente@candriam.com  (for Spanish investors)
* via post:

Compliance Department
Candriam Luxembourg
19-21 route d’Arlon
8009 Strassen
Luxembourg

The Head of Compliance of Candriam Luxembourg  will acknowledge receipt of any complaint within, at most, ten working days of receipt of said complaint, unless, that is, we directly provide an appropriate reply prior to that deadline. In all cases, we shall deliver an appropriate reply within, at most, one month following receipt of the complaint (save in exceptional, duly justified, circumstances).

Please find our Complaints Handling Policy below :

[Link to the Complaints Policy]

Should no agreement be forthcoming, and depending on the jurisdiction in which the complaint is to be resolved, the client shall be entitled to submit their complaint to the superiors of the professional whose details will, if necessary, be sent to the client and /or submit a request for out-of-court complaint resolution to :

Country

Name

Information

Belgium

Ombudsfin

Ombudsfin

North Gate II, Boulevard du Roi Albert II, n°8, bte. 2
1000 Brussels.
Tél. : +32 2 545 77 70
Fax : +32 2 545 77 79
E-mail : Ombudsman@Ombudsfin.be
Site : www.ombudsfin.be

France

Médiateur de l’AMF

Médiateur de l'AMF,
17 place de la Bourse
75082 PARIS CEDEX 02.

The form for requesting mediation from the AMF and the charter for mediation are available on the Website http://www.amf-france.org. »

Germany

BaFin

Bundesanstalt für Finanzdienstleistungsaufsicht

Street: Graurheindorfer Straße 108
Post code: 53117 Bonn
Country: Germany
Phone:+ 49 (0)228 4108-0

Website : https://www.bafin.de

Italy

CONSOB

CONSOB - Consumer Protection Office - Via G. B. Martini, 3 -
00198 Rome (Italy)

by fax: +39 06 8416 703 or +39 06 8417 707

https://www.acf.consob.it/glossario/-/asset_publisher/cThPbj4ayk1c/content/reclamo?inheritRedirect=false

Luxembourg

CSSF

CSSF - Commission de Surveillance du Secteur Financier
283, route d’Arlon
L-1150, Luxembourg

CSSF Regulation N ° 16-07 concerning the out-of-court settlement of claims published in the Mémorial A - n ° 228 of 11 November 2016. It is also available on the CSSF website : http://www.cssf.lu/fileadmin/files/Lois_reglements/Legislation/RG_CSSF/RCSSF_N. 16-07.pdf

The complaint must be presented to the CSSF within a maximum of one year from the date on which the claimant lodged his claim (with the same object) to the director in charge of the professional.

Netherlands

Kifid (AFM)

Kifid address

Klachteninstituut Financiële Dienstverlening (Kifid)
Postbus 93257
2509 AG, DEN HAAG
Telephone: 070-333 8 999 
www.kifid.nl

https://www.afm.nl/en/consumenten/themas/klacht

Spain

Cominsionado para la Defensa del Inversor de la CNMV

Comisionado para la Defensa del Inversor de la CNMV

Correo electrónico : inversores@cnmv.es

Oficina en Madrid :

Torre Serrano

Serrano, 47

28001 Madrid

Teléfono : 902 149 200

Fax : 91 585 17 01

Oficina en Barcelona

Passeig de Gràcia, 19-4a

08007 Barcelona

Teléfono : 902 149 200

Fax : 93 304 73 10

 

Référence légale : Orden ECO 734 2004, de 11 de marzo

 

REGLAMENTO PARA LA DEFENSA DEL CLIENTE

 

*can be reached at least 1 month after the application

Switzerland

FINMA

No Ombudsman function but provide several contacts :

https://www.finma.ch/en/finma-public/fragen-und-antworten/

https://www.finma.ch/en/finma-public/reporting-information/

U.A.E.

Central Bank of the U.A.E.

A complaint can be filed:

Online

By Fax +971 2 6916004

Complaints can also be filed in person by visiting any one of the Central Bank branches in Al Ain, Dubai, Sharjah, Ras Al Khaimah or Fujairah.

Website : https://www.centralbank.ae

UK

Ombudsman for financial conflicts

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

E-mail : complaint.info@financial-ombudsman.org.uk 
Website : http://www.financial-ombudsman.org.uk/

 

*can be reached at least 1 month after the application